Patient Experience

Understanding the reasons and causes for a complaint are critical for the overall patient experience. Origami Risk provides a complete set of tools that allow patient experience professionals to enter, track, and aggregate complaint and grievance data in the most meaningful way. These tools are easy-to-use and efficient, too, saving time and helping ensure accuracy.

Features

Our patient experience solution includes:

  • The ability to track complaints, grievances, requests, and compliments in a consolidated system
  • Data taxonomy with the ability to track all aspects of a case in a single record while maintaining compliance with industry requirements
  • The ability to enter all cases from a mobile device, both online and offline
  • The ability to enter and track complaints and grievances from inception to resolution, including reimbursement transactions
  • Integrated patient portals and survey tools, which allows patients to report issues and concerns directly through the platform

  • Integrated data interfaces with ADT/HL7 for quick integration with patient demographics
  • Grievance tracking with calendar integration to ensure deadlines are met and cases have the proper follow-up
  • Proactive alerts and notifications to prevent duplicate case entry, as well as warnings for patients involved in multiple cases
  • Industry-leading notification and workflow generating tools
  • Dashboards, reports, and analytics that can be tailored to meet an organization’s needs