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In March 2020, Origami responded to the coronavirus pandemic by presenting some of the solutions we developed by partnering with clients to monitor the impact of COVID-19, including employee tracking, new incident types, disaster recovery guides, and location impact surveys. As part of an initiative to share risk technology knowledge with our community and highlight real-life scenarios and configurations, the webinar was led by Christian Schiavone and Minda Rossman, both directors of professional service—with Bob Petrie, CEO, speaking on behalf of the organization’s response to COVID-19 as a whole. The team highlighted the following new solutions developed in coordination with our clients:

Map Visualizations
Employee Exposure Tracking
New Incident Types
Disaster Recovery Plan
Location Impact Survey

Map Visualizations

Schiavone walked through the new GIS (geographic information system) map integrations that enable clients to visualize COVID-19 cases by region, using publicly available data, like those reported by Johns Hopkins. “Data can be pulled from various sources, and clients can work with their client executives to determine how to pull the right data in the right format to meet their unique needs,” continued Schiavone. Showing the visualizations, he indicated that multiple data sets, such as cases, hospital beds, and client locations, can be overlaid on a single map to determine which areas are most impacted and prioritize communication and planning. A dashboard can be created with widgets in addition to the map visualization, showing charts such as cases by states, cases in other countries, and other global trends.

Covid Map Visualizations

COVID-19 cases (in red) map with overlay of hospital bed availability (in purple)

Employee Exposure Tracking

Next, Schiavone dove into a client case study highlighting an employee exposure tracking tool we developed in coordination with a large food service client. The client needed to track COVID-19 cases in order to prevent exposure to employees and patrons, analyze related risk, and track leave.

Origami developed various solutions for the client to meet these needs, including:

  • Employee time tracking form with that data sent to HR
  • Additional COVID-19 specific exposure fields added to claims, including items such as date of exposure and test results
  • Reporting to executives on exposures
Covid-19 Employee Exposure Tracking

New fields added to claim to track employee exposure

Schiavone also highlighted another client case study related to employee exposure incident tracking—something that was implemented for a number of clients. In one case, a large retail client needed to track travel and exposure across its large employee base (including logistical, distribution, and front line sales) in a centralized location. Origami set up a web portal for employees and managers to submit travel and exposure incidents.

Covid-19 Incident Exposure

New exposure incident can be logged by employee or manager

For many clients who are already using Origami for portal based incident submission, this solution included adding a new incident type, button, and basic instructions to the portal which was already live and available.

Expanding Disaster Recovery Plans to Pandemics

For the next business case, Rossman highlighted a client who already had disaster recovery plans in-place for natural disasters (hurricanes, earthquakes, etc.) but wanted to further expand this functionality to track the current pandemic in order to proactively reach out to its impacted locations. For the existing disaster recovery plans, the client had key information for each location on file such as facility contacts, emergency contacts, and utility shut off information—as well as a module to track the likelihood of each event type. Origami worked with the client to create a new “Pandemic/Epidemic” disaster type. If the client were to enter a new pandemic incident, information would be distributed via PDF to the impacted location managers via email so they could respond to the event quickly and efficiently.

Covid-19 Pandemic Checklist

Sample PDF sent to location managers and other relevant parties when a pandemic occurs

Location Impact Survey

In the final business case, Rossman described the need of a large food service client to monitor the impact of the COVID-19 virus for its approximately 12,000 locations across the US and Canada in order to keep executives informed of the status of company-wide operations.

The solution is an impact survey and online portal for employees to self report on location status. When the survey is completed, a copy is sent to the submitter and any others indicated, including management. The results across all locations are then reported to the client’s pandemic team allowing them to continually monitor and assess the overall impact to their operations and respond accordingly.

Covid-19 Location Impact Survey

Impact survey used to keep the corporate team informed of various location operations

Clients can learn more about how you can get these solutions—or a more unique solution fitting your needs—implemented by contacting your client executive. If you are not currently a client, you can get in touch with our team here:

Click here to access the full webinar or subscribe to our newsletter here to stay up to date on Origami’s response to COVID-19.