Risk managers put up with disparate technology vendors and service that never meets expectations. System limitations mean that some settle for a dependence on inconvenient workarounds to produce reports that still don’t provide all of the information they need. Others convince themselves that they’re okay with waiting months for features and enhancements that could be making a major difference now. And when facing the decision to renew with their current RMIS vendor or try a better option, they choose to sit tight.
Why? All too often, a reluctance to make a change is based in fear. The thought of going through a difficult experience of selecting and implementing a software vendor again makes putting up with all that is wrong with an existing RMIS seem like a viable option. Put simply, it’s a case of “Better the devil you know than the devil you don’t.”
When considering whether to renew with your current provider, the good news is that you don’t have to settle for less. While no implementation is a cakewalk, choosing Origami Risk means you won’t experience a repeat of your previous implementation and service relationship.
The following four factors set Origami Risk apart at implementation and beyond.
1) A collaborative RMIS implementation process led by experts
Origami Risk approaches each implementation as an opportunity to collaborate with clients and improve their overall risk management efforts. This involves taking an in-depth look at data, reports, and workflows in an effort to ensure each supports a client’s specific business objectives. The process also involves discussion and exploration, rather than simply the recreation of existing reports and workflows. This is only possible with a team that possesses an understanding of risk management and insurance best practices, as well as advanced technology experience. Although their resumés and backgrounds are unique, members of Origami’s team share a similar trait: a partnership-based problem-solving mindset that looks for the “why,” not just the “what.”
As RMIS experts, members of Origami Risk’s service team solve problems and contribute to the success of our clients, which has made the company the leading RMIS provider in the 14 years since its founding. Navigating a bureaucratic system of sign-offs? Not so much. Because Origami is committed to hiring based on fit and trust. Each member of the service team is empowered to get things done. As a result, people want to work here. This is underscored by the fact that Origami Risk consistently wins Business Insurance’s Best Places to Work in Insurance honor, among other workplace awards.
2) An iterative approach to implementation that engages users
As illustrated in a case study featuring the risk pool New Mexico Association of Counties, Origami Risk uses a process that involves not only regularly scheduled meetings, but also continual communication in the form of emails, phone calls, and — when possible — face-to-face conversations. The reason is simple: Implementing a RMIS is a complex undertaking. One size does not fit all, and “the way things have always been done” is rarely the best approach.
3) Flexible technology and system accessibility streamlines processes
Rather than building upon an existing third-party software platform, Origami Risk was built from scratch to better serve our clients by providing:
- An intuitive solution that makes it possible for clients to take control to the degree they feel comfortable, reducing their dependence on the service team and avoiding unnecessary costs
- A scalable platform that is easy to maintain and to which functionality can be added within the base code
- Software that interfaces well with the third-party systems on which clients depend
In the Origami Risk system, making changes to fields, labels, forms, data mappings, batch import or export processes, point-in-time reports, loss triangles, notifications, alerts, and security permissions can all be done through the front end with no custom code required.
Additionally, with system updates every quarter, clients don’t have to wait months before using new functionality. Origami Risk implementations move quickly because our technology doesn’t require a massive overhaul when we discover a different or better way of doing things.
4) Unparalleled support for continued learning and development
It’s in the Origami culture to ensure the client is at the heart of everything. Together in partnership with clients, there is a push towards continuous learning and accomplishing more — even with less. With the development of Origami Help Center, new users are enabled with a guide to start familiarizing themselves with Origami’s navigation and interface, a hub for Release Notes and additional information related to product releases, and a module-by-module library to help users navigate and learn each area of the system.
Ready to put the lingering nightmare of a bad experience behind you?
If your experience has been so horrible that it’s making you continue to settle for less, know that there is a better way. Origami Risk designed a different approach to RMIS implementation — one that combines collaborative service and account management expertise, flexible technology, and system accessibility — so that you can move on to something better. Contact us to begin a dialog about what a move to Origami Risk could mean for your organization’s ability to more efficiently analyze risk and insurance data, prevent losses, control claim costs, streamline renewals, and reduce your organization’s total cost of risk.
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