Selecting a Core Platform that Fits Your Digital Technology Strategy October 26, 2020 By Origami Risk Modern digital administration platforms stand to vastly improve the productivity and capabilities of insurers, their staff, their digital infrastructure, and the organization as a whole. According to McKinsey, “standard [software] systems are typically much more streamlined and include ready-made functionality for pricing, underwriting, customer self-service and automation, and claims processing. As a result, they can … Continued
Improving the claims process with an integrated claims administration system October 23, 2020 By Origami Risk What stands in the way of a more efficient claims administration process? For too many organizations the answer to that question is a reliance on disparate systems, including the use of outdated legacy claims management systems. The adoption of an integrated, SaaS claims management system that combines workflow automation tools with all of the functionality … Continued
Four Areas of Focus for Improving the Patient Experience October 23, 2020 By Origami Risk In an age where customer experience reigns supreme, the healthcare industry is beginning to view processes and outcomes through a similar lens. Hospitals and healthcare systems are businesses. Patients are customers. And customers must have a positive experience in order to continue using the services of a business. Patient experience is a term often applied … Continued
How to get leadership buy-in for ERM September 13, 2019 By Origami Risk Before organizations can begin implementing an enterprise risk management (ERM) program, they must get buy-in from leadership. But in order for leadership to feel comfortable buying into a program, they must have sufficient evidence that it will make a difference for the organization’s overall goals. There’s a solution to this catch-22. By having the right … Continued
The many layers of risk management in healthcare August 13, 2019 By Origami Risk Risk management in healthcare has especially high stakes. In addition to risks related to operations, finances, and reputation, healthcare organizations must consider those that can be a matter of life or death. Hospitals and health systems work tirelessly to ensure the health and safety of their patients. The right healthcare risk management software will help … Continued
3 Ways a RMIS Can Enhance Fleet Management July 15, 2019 By Origami Risk Increased rates of accident severity. Rising claim costs. Insurance coverage that is either more expensive or harder to secure. As risk managers grapple with these and other fleet management challenges, measures such as a renewed focus on training and driver safety, an improved understanding of the cause of accidents that lead to claims, and the … Continued
How TPAs can tame the onboarding process June 10, 2019 By Origami Risk The onboarding process can be challenging for both TPAs and their clients. Migrating data from one claims management system to another is often a difficult, resource-draining part of that process. Wesley White’s article 10 Data Migration Best Practices For Any Organization summarizes the extent of the challenge: “Migrating data to a new information management system … Continued
ERM – Moving beyond enterprise risk assessments and risk heat maps May 31, 2019 By Origami Risk Risk assessments and heat maps remain central components in most enterprise risk management (ERM) programs. Yet there is considerable debate about their effectiveness and both tools have no shortage of critics. In Forbes article by contributor Howard Sklar, we are given one of the most popular criticisms regarding companies that viewed risk assessments as a … Continued
Healthcare ERM Tools To Proactively Identify Organizational Wide Risk May 30, 2019 By Origami Risk In November 2018, Baylor St. Luke’s Medical Center in Houston made two medical errors, the second of which lead to the death of a 75-year-old patient. After an investigation by the Houston Chronicle and ProPublica, the Centers for Medicare and Medicaid Services issued a report in early 2019 that outlined a pattern of blood labeling … Continued
Facing the challenge of reputation management in higher education May 20, 2019 By Origami Risk The Operation Varsity Blues scandal has heightened reputation management concerns across the higher education community. Seeing how quickly any college or university can suffer reputational damage, and how lasting that damage can be, underscores how valuable an institution’s reputation is, and how critical it is to safeguard it. The book Reputation management: The key to … Continued