In a recent interview, Origami Risk CEO Bob Petrie was asked for his thoughts on the evolution of the RMIS marketplace over the past five years. Petrie cited two factors as key drivers of change in the RMIS market. The first, rapid advances in technology, has allowed RMIS vendors to provide new tools that gives users the ability to "quickly and easily integrate data" and "make full use of mobile technology". The second driver is an increased focus on risk mitigation. While claims management features have always been a central RMIS systems component, it's this change that has spurred the development of adaptable "tools to help manage pre-loss processes and streamline workflows, as well as to collect and disseminate critical data."
The way in which Compass Group USA—a leading foodservice and support services provider with over 200,000 employees—is using Origami Risk in the days and weeks following Hurricanes Harvey and Irma, has served as an example of an innovative and timely use of these tools.
As the scope of flooding throughout East Texas became evident in the days that followed Hurricane Harvey’s landfall, Scott Echerd—Compass Group’s Director of Strategic Initiatives for Risk and Safety—saw an opportunity to leverage existing location hierarchy and audit functionality in Origami to capture business closure and property damage information for units in the region. After discussions with Karen Mouton—Compass Group Director of Insurance—and within minutes (literally), Echerd created an audit made up of critical questions designed to improve the gathering of property loss details. An anonymous collection link was sent out to designated contacts at East Texas locations. 48 hours later, the first responses began to arrive.
This audit functionality continues to be used as the conduit by which properties provide information such as reopen dates, estimates related to inventory loss and physical damage, clean-up expenses, and potential payroll exposure. The workflow has improved response time, enhanced reporting efficiencies, and ultimately increased transparency during a difficult time.
By replicating the process set up for hurricane Harvey, Compass Group has also been able to react quickly to assess claims in the wake of Hurricane Irma.
“We’re seeing that a RMIS platform like Origami Risk is not just a claims management platform,” states Brian Van Allsburg, Compass Group's VP of Safety, Risk and Claims. “There’s so much more that can be done given the flexibility of these tools.”
Since 2015, Brian Van Allsburg and his team at Compass Group have used the Origami Risk RMIS platform for more than its core claims management functionality. This includes the team's development of online and mobile safety audits as a central component of their behavior based risk and safety management program.