TPA Tech Guide #2: Improving customer communication April 17, 2018 By Origami Risk In the final piece to our tech guide for Third-Party Administrators (TPAs), we explore how claims organizations can improve customer communications in a digitally-driven world. Since 2014, third-party administrators have been in a race to scale the industry. According to the Global Insurance Third Party Administrators Market | Growth, Trends, and Forecast (2020-2025) report, while … Continued
Taking Control of the Values Collection Process April 10, 2018 By Origami Risk The use of RMIS technology that has been designed to handle the values collection process can help to reduce the amount of time risk management teams spend gathering data. For risk professionals, the conclusion of a recent risk management survey will likely come as no surprise: “Risk Managers, regardless of experience level, are being asked … Continued
TPA Tech Guide #1: Gaining a competitive edge April 10, 2018 By Origami Risk In part one of our two-part tech guide for Third-Party Administrators (TPAs), we explore the competitive advantages of consumer-facing systems being human-centric, provide on-demand capabilities, are transparent, and more. In the Accenture Technology Trends 2021 Report, a post-2020 reality is laid out. “More companies than ever have embraced the axiom that every business is a … Continued
TPA Best Practices #3: Selecting claims administrators technology partner January 8, 2018 By Origami Risk Selecting the right technology partner as a Third-Party Administrator (TPA) could mean the difference between giving your adjusters a leg up or just another system they dread using. In the last piece in this three part series, we look at the importance of selecting the right claims administrators technology partner The Importance of Technology Partners … Continued
TPA Best Practices #1: The power of automation November 28, 2017 By Origami Risk According to the 2019 Workers’ Compensation Benchmark Study, “technology and managing data from multiple systems remain major factors for improving the claims process and outcomes.” In fact, a continued industry focus remains to be improving claims management, with 94% of respondents saying that system workflow claims automation was effective in managing claims within best practices. … Continued
Five Steps to the “Best (RMIS) Implementation” December 19, 2016 By Origami Risk Guest blogger Julian Thomas, Regional Head of Process and Systems — UKI, EE, and EMA — at global logistics company DHL, Insurance and Risk Management, offers insight on ensuring a seamless RMIS implementation from a user’s perspective. DHL and Origami Risk were the recipients of the 2016 Risk Management Award for “best implementation,” an honor … Continued
Tips for creating an attorney scorecard October 29, 2015 By Origami Risk Litigation is a cost of doing business. Make sure you understand how much it really costs…and that includes attorney fees, not just payouts. Create an attorney scorecard so you can compare results between internal and external counsel; measure attorney performance, time management and price, and whether they correlate; and benchmark the cost of future litigation. … Continued