Member engagement is a defining factor in the success and sustainability of risk pools. Whether it’s preparing members ahead of a major weather event, navigating renewal season, or driving participation in ongoing safety initiatives, every interaction presents an opportunity to deliver value and strengthen relationships. Origami Risk’s Brian Trzesniak , Head of Pools Strategy, joins Sarah Savarese, Senior Product Marketing Manager, Policy & Billing, for a dynamic discussion moderated by Mindi Zissman, president of Zissman Media and Risk & Insurance specialist. Together, they’ll explore how pools can elevate member engagement before, during, and after key events. Through real-world examples and peer insights, the panel will highlight how strategic communication, data, and technology are helping pools transform operational touchpoints, like claims, underwriting, and audits, into opportunities for proactive connection and measurable impact. Understand how member engagement strategies have evolved in recent years and why they’ve become a strategic priority for pools today. Identify opportunities to engage members proactively ahead of catastrophic (CAT) events to strengthen preparedness and response. Reimagine operational areas such as claims, safety, and underwriting as key engagement touchpoints that build trust and deliver value. Prioritize actionable strategies and focus areas for enhancing member engagement initiatives in 2026 and beyond.
Webinar From risk averse to risk immerse: How MGAs are driving innovation and expanding capacity to address increasingly complex and emerging risk