HEALTHCARE | PATIENT SAFETY AND QUALITY

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Advance safer, higher-quality care across your organization

Empower staff and leaders to report, review, and learn from patient safety events with integrated tools that strengthen transparency, reduce preventable harm, and support continuous improvement.

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Drive learning, consistency, and continuous improvement

Underreported events, inconsistent reviews, and disconnected systems make it difficult to identify risks or understand where care processes break down. Our Patient Safety and Quality solution brings event reporting, reviews, root cause analysis, and patient feedback together in a single, configurable system. Unified safety and quality data give teams the visibility to surface trends and take meaningful action — supporting a stronger patient safety culture and more reliable care delivery.

OFFERINGS

Enhance visibility, action, and accountability

Event Reporting

Improve reporting and data quality with simple web and mobile forms. Capture medication involvement, diagramming, and AHRQ audit details, and use rounding for real-time observations. Anonymous entry reduces fear of blame, with workflows supporting triage and PSO reporting needs.

Event Reviews

Ensure consistent evaluation with configurable unit, risk, pharmacy, and ad-hoc reviews. Classify harm and severity, involve the right reviewers, and use automated routing to move quickly. Capture details needed for NPDB-related workflows while reinforcing just-culture practices.

Root Cause Analysis (RCA)

Use integrated 5 Whys and Fishbone tools to investigate events, identify contributing factors, and track corrective actions. Support proactive risk assessments such as HFMEA/FMEA to uncover process vulnerabilities early and guide continuous quality improvement efforts.

Patient Experience/Relations

Manage complaints, grievances, compliments, and concerns in one place. Track each case from intake to resolution, identify trends, and improve care processes. Strengthen trust and communication with structured practices, including support for programs such as CANDOR.

Eliminate silos with a unified healthcare system

Strengthen risk management, patient safety, and quality programs with configurable solutions that adapt to your organization’s unique needs and deliver proven best practices for meeting healthcare challenges.

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Streamline healthcare claims from FNOL to closure

Consolidate your claims data and documentation across all lines of coverage to streamline workflows, simplify financial reporting, identify trends, and reduce litigation costs.

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Support excellence in clinical practice

Respond quickly to performance issues and measure and assess provider performance against organizational and industry standards using secure tools for peer reviews and management of FPPE/OPPE processes.

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Protect your healthcare workforce

Manage testing and screening, vaccination records, employee certifications, and more with tools that streamline tracking, documentation, and reporting — from pre-hire certification through post-injury surveillance.

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