Serving over 50 municipalities throughout Wisconsin, CVMIC faced challenges with an outdated on-premises system that limited accessibility and collaboration for both staff and members. This case study explores how CVMIC leveraged Origami Risk’s cloud-based platform to enhance member engagement and streamline operations. By implementing a customized member portal and automating key processes, CVMIC achieved significant improvements in incident reporting, claims handling, and data accessibility. The solution not only empowered members with self-service capabilities but also dramatically reduced staff workload, further enhancing CVMIC’s ability to provide high-quality insurance and risk management services to Wisconsin municipalities.