Claims administration goes beyond just adjudicating claims — key pillars of success are customer engagement and customer satisfaction.
We highlight how claims departments can leverage new digital pathways to drive customer engagement, moving beyond traditional forms of communication such as fax, mail, and phone to updated channels such as text, email, and self-service portals.
This webinar is presented by Origami Risk’s Head of Product Strategy Scott Plummer and Chris Bennett, Head of Core Division. Scott has 15 years of experience leading digital product development at Guidewire bringing several new portals to market after leading releases of ClaimCenter. Chris is an industry veteran in the Claims Administration market and previously served as Vice President with CS STARS where he was an integral part of the firm's period of rapid growth and high customer satisfaction.