In recent posts, we looked at the Origami Compliance forms solution contributes to a more efficient and accurate approach to workers' compensation reporting. Given the fact that reporting workers' compensation claims is a requirement that carries the threat of penalties and fines and security of systems and data is a growing concern, we’ve also addressed the importance of choosing a proven technology partner you can trust to provide claim reporting accurately and take the security of your data as serious as you do.
In this post, we look at what to expect during the implementation of the Origami Compliance forms solution. We also offer some tips and tricks that will help to ensure that the process of mapping your system fields to state forms goes as quickly and as smoothly as possible.
Getting started
A member of the Origami Compliance team is assigned to work with each client as implementation gets underway and continues to provide support on an ongoing basis. This person will take a consultative approach to answering technical questions related to integrating the forms solution API into your system.
When it comes to mapping, there's no way around the fact that the process requires both time and effort. Just how much depends on the number of fields in a claims system. The good news is that mapping is, for the most part, a one-time exercise. Origami Compliance has identified approximately 300 fields that are common across all state forms. Once those are mapped, close to 90% of a typical client’s mapping is done.
The process typically begins with daily contact during the first week of implementation as mapping gets underway. This is typically followed by a weekly conference call until mapping and testing are complete---though it's important to point out that a client's Origami Compliance resource is always available to any questions as they arise.
Who to involve in the process – No one knows your data like you. A key element for a successful implementation is to appoint at least one dedicated resource that knows your system.
Streamlining mapping and testing
The Origami Compliance sandbox gives users access to intuitive online tools to assist them in the process. Additionally, while some software companies remove access to their sandbox following implementation, Origami Compliance does not. This includes access to:
- up-to-date, well-written document about each API call, including all parameters
- all possible data elements to which data can be mapped, with descriptions of the fields, field type information (date, number, text, etc.), field length, and more
- all forms, including detailed information about the fields on each, as well as updates made to forms
Most importantly, the sandbox provides users with the ability to test API calls using real-time claims data. Client data is displayed in the field of any form selected so that users can make sure the mapping is correct.
Minimal ongoing maintenance required
As previously mentioned, mapping is a one-time exercise. Origami Compliance handles the rest, monitoring and taking into account changes made to state forms. There may, of course, be cases in which a field is added to your system. When this happens, clients can use the sandbox to adjust or add, then test, a mapping. Most importantly, a client's dedicated Origami Compliance resource is always available to provide support.
In addition to providing workers’ compensation compliance and reporting solutions that work, Origami Compliance has also proven successful in guiding users through the implementation process, providing ongoing access to intuitive mapping tools, and offering ongoing, consultative support. Origami Compliance is a better way to ensure workers' compensation reporting compliance.
Company Nurse, an Origami Compliance client, developed an innovative approach to providing nurse triage for workers’ compensation. By combining innovative technology with a proven interview methodology, the organization has been able to drive down the costs of the intake process for their customers by 20-30%.