For nearly all organizations, success in claims management depends on more than just handling losses efficiently—it’s about connecting data, technology, and safety insights to prevent incidents, reduce claim severity, and strengthen overall risk posture. In this webinar, Origami Risk was joined by Eric Lobser of Spire Inc. and Tim Heinze of AEGIS Insurance Services, Inc. Eric shared how Spire has transformed their incident reporting and claims process through integrated tools, analytics, and strong collaboration with internal teams and external partners, like AEGIS. In addition to self-administering their claims, Spire reinsures many of their risks through their captive and will speak to the benefits of true “end-to-end” claims management. From safety and damage prevention initiatives to supporting risk management at their captive, Eric discusses how Spire uses real-time data to drive decisions across the entire claims lifecycle—from intake and reserving through closure. They also explored how their partnership with AEGIS’s loss control team helps inform risk mitigation strategies and how proactive communication with underwriters enhances renewal outcomes. Key takeaways: Use integrated digital tools to streamline every stage of the claims lifecycle and improve accuracy, speed, and cost-effectiveness. Leverage safety and loss control data to inform claims strategies and reduce frequency and severity. Support captive performance through proactive claims management and analytics. Strengthen insurer relationships and renewal positioning through transparent communication and data sharing.
Webinar From risk averse to risk immerse: How MGAs are driving innovation and expanding capacity to address increasingly complex and emerging risk