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Chances are you’ve already seen—in LinkedIn posts, online articles, or elsewhere—examples of RMIS functionality that allows for the mapping of data related to the COVID-19 pandemic. More specifically, risk management technology features that allow clients to track risk exposures and impacts by combining data in their RMIS with information from third-party sources such as the Centers for Disease Control and Prevention (CDC), the World Health Organization (WHO), and Johns Hopkins University.

The ability to move quickly to understand and respond to risk events is indeed dependent on technology. But as we are reminded in moments of crisis like the one risk managers face today, it is also powered by people and their approach to putting that technology to work based on the specific needs of individual businesses.

This raises a number of questions. If you need a quick change, can they accommodate that? How much of the change can you do yourself? How long is the wait for a response to your ticket? Does your vendor have the capacity to help their clients pivot? And does a RMIS provider trust their employees to create such solutions—or are members of a service team expected to work through a script or a list of checkboxes?


The Origami Risk platform is designed to be adaptable. But there’s more to it than the flexibility of the software. For certain users designated as “system administrators,” Origami provides access to administrative settings and the ability to make changes on the fly—the same settings that Origami service team members have access to. Making changes to elements such as field labels, forms, data mappings, batch import or export processes, audit questions, allocation component weightings, and security permissions can all be done through the front end of the system. As new risks emerge and business needs change, this eliminates the need for custom coding, wait for service requests to be fulfilled, or to buy additional service hours.


As outlined in the Origami Risk webinar, The Future of Risk Management Technology, the past decade saw significant advancements in RMIS technology. Over this period, the expanded role of risk professionals also led to more of a demand for support services that were more consultative in nature; however, the period was one during which many RMIS providers invested less in professional services. The result was too much work assigned to too few, burnout, and high staff turnover. Inexperienced personnel were then hired as replacements or these services were contracted out to offshore providers. In many cases, this continues to limit the options available to risk professionals when it comes to making their RMIS work for them and to pivot in moments like the one we are in now.

Origami Risk continues to take a different approach. Since the company’s founding, we’ve chosen to hire highly skilled professionals with backgrounds in the development and support of RMIS technology and a depth of risk, insurance, and claims knowledge. To identify, hire, and develop the next generation of RMIS professionals, Origami Risk also launched an internship program that draws from leading risk management programs at colleges and universities. Fit is also critical. Origami also focuses on hiring people who are looking to take ownership of issues, display keen problem-solving ability, have the ability to work collaboratively, and possess an eagerness to learn and to share knowledge.


There is a difference when it comes to adaptable technology and the level of support you can expect from a RMIS provider. Origami Risk has designed an approach that combines the design and delivery of flexible technology with a commitment to hire, equip, and incentivize members of our service team in a way that allows them to thrive and to excel as they focus on our clients’ business objectives. This can be seen in the way Origami Risk works closely with our clients as they act to address the emerging risks their businesses face.   

To learn more about how Origami Risk is helping clients respond to the unprecedented challenges of COVID-19, view our recent webinar, Take Action: Track the Risk and Impact of COVID-19.