Issue Management: What Happens When Everything Starts Going Wrong?

The economy is reopening whether organizations are prepared or not. What does restarting business operations look like in a world reeling from a pandemic outbreak and the problems that come with it?

A staggering 40% of businesses fail to reopen following a disaster and another 25% fail within one year following a disaster, according to a report published by Federal Emergency Management Agency (FEMA). Even organizations that survive disasters can remain fragile, experiencing disruption for years to come. While FEMA’s statistics were built upon “normal” disruptions—hurricanes, tornadoes, floods—we can see how impactful contained disasters are to businesses, leaving the world to wonder what impact the coronavirus outbreak will have on the global economy.

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The Solopreneurial Approach to Enterprise Risk Management (ERM) and Business Continuity Management (BCM)

Even with limited resources, ERM and BCM programs can still succeed.

“Boards are quickly creating risk committees focused on crisis planning and remote work data privacy—and they want a chief risk officer on speed dial,” writes Arianne Cohen in Risk Manager is Suddenly a Hot Job, a Bloomberg Businessweek article published in April that examines how the COVID-19 pandemic has brought the role (and responsibilities) of risk manager front and center. Interviewed by Cohen for the article, crisis management specialist Jonathan Bernstein sums the role up this way: “The job is about managing ‘wars you didn’t start, which will require immense resources to win, with domino-like consequences that contain a whole list of potential subcrises.’”

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Why Pools Need Instant Access to Geographical Data Visualization (and Now)

As states across the country begin to ease into reopening amid COVID-19, the challenges of governmental risk pool members continue to surmount—fiscal health is threatened from growing economic uncertainty, entity budgets are being decimated as a result, and more is being asked of organizations with fewer resources at hand.

All of which is only the tip of the iceberg when considering the adverse effects just these few challenges are already having on necessary, government-funded public services like trash collection, fire and police protection, and more.

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Using the 2020 RMIS Report in the Search for the Right RMIS Partner

What are the critical elements that should most influence your choice of a Risk Management Information System (RMIS)? Along with assessments of the flexibility, scalability, security, and usability of the solutions under consideration, the technology support you’ll receive should also be factored into the decision.

In recent months, the need for organizations to respond quickly to the spread of COVID-19 has made the importance of choosing based on a balance of all of these criteria even more evident. The Importance of a Trusted Service Partner in Times of Uncertainty sums up that reality this way: “As organizations navigate an especially turbulent environment, those using a RMIS to manage risk, claims, and policy decisions are seeing just how critical it is to have a service team that is as responsive and agile as the technology they support.”

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The Importance of a Trusted Service Partner in Times of Uncertainty

The COVID-19 pandemic has created a lot of uncertainty—from timelines that vary state by state as to when the economy will reopen to a lack of clarity about how prevalent the virus will remain after reopening. In the current environment, adaptability is the most important factor in any organization’s survival.

As organizations navigate an especially turbulent environment, those using a RMIS to manage risk, claims, and policy decisions are seeing just how critical it is to have a service team that is as responsive and agile as the technology they support.
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Selecting a Core Platform that Fits Your Digital Technology Strategy

Modern digital administration platforms stand to vastly improve the productivity and capabilities of insurers, their staff, their digital infrastructure, and the organization as a whole. According to McKinsey, “standard [software] systems are typically much more streamlined and include ready-made functionality for pricing, underwriting, customer self-service and automation, and claims processing. As a result, they can improve efficiency across the enterprise.”

In fact, insurers that develop and execute a digital strategy stand to gain substantial value over their competitors. Though, if this is the case, why are small insurers across the industry still running their business on legacy software, allocating limited resources to maintaining outdated systems, and making incremental changes that fail to plan for the long-term?

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Transforming Your Workers’ Compensation Claims Organization with Digital Engagement

In March 2020, Origami hosted a webinar “Transforming Your Workers’ Compensation Claims Organization with Digital Engagement.” Led by Scott Plummer, Head of Strategy, Core Solutions, and Chris Bennett, President, Core Solutions, the presentation highlighted how claims departments can leverage new digital pathways to drive customer engagement.

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The True Challenge of COVID-19 Solutions in Healthcare: Q&A with Bill Schwacke & Jaime Henry

While a world-wide trend in developing resources and solutions for coronavirus has proved fruitful, the healthcare industry is inundated with massive day-to-day challenges, leaving little-to-no room for implementation.

The healthcare industry is undoubtedly at the forefront of the global battle against COVID-19. However, the overwhelming nature of the pandemic on health organizations has become apparent, and from it, a realization that tools and solutions that were once viewed as a luxury are now a necessity for preparedness.

Origami’s Bill Schwacke, Senior Sales Executive, and Jaime Henry, Senior Market Strategy Lead – Healthcare, discuss making sense of the overabundance of resources, how solutions like Origami Risk’s stand to solve organizations’ many coronavirus challenges, and why implementation mid-pandemic might not be an option, but preparing for the future is.

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How Origamians Stay Connected During COVID-19

Digital connection has always been a part of Origami’s DNA. Since our founding in 2009 as a remote company of less than two dozen employees to what is now 300+ colleagues spread globally, Origamians have embraced the digital transformation of communication for more than a decade. Pre-coronavirus, one-third of our employees worked remotely, with the other two-thirds based in either our Atlanta, Chicago, Denver, or London offices. Apart from our Annual Colleague Conference, Origamians have learned to forge working relationships and friendships digitally from day one, and the coronavirus has only strengthened those connections.

With the recent global transition to a fully remote workforce, virtual platforms have grown even more critical, not just for collaboration and project management, but to socialize with coworkers, family, and friends. Company-wide, video conferencing and Slack channels have been the driving force behind daily laughter, sharing of stories, and socializing at Origami.

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Workers’ Compensation Claims and the Remote Workforce

Until a few weeks ago, the percentage of U.S. workers who performed their jobs from home had steadily risen, year after year, for more than a decade. Then, suddenly, the efforts to contain the spread and impact of the COVID-19 virus led many employers, in industries where it is possible to do so, to require that their employees work from home. It may be some time before precise numbers are available for just how many Americans worked from home during stay-at-home/shelter-in-place orders. However, in How Many Jobs Can be Done at Home? a National Bureau Of Economic Research working paper published on April 6th, Jonathan Dingel and Brent Neiman present findings that show “37 percent of U.S. jobs can plausibly be performed at home.”

“The coronavirus outbreak has triggered an anxious trial run for remote work at a grand scale,” writes Derek Thompson in The Atlantic. “What we learn in the next few months could help shape a future of work that might have been inevitable, with or without a once-in-a-century public-health crisis.”

That future would most certainly have a bearing on the unique workers’ compensation-related issues related to a remote, at-home workforce. Insureds and the organizations that handle Workers’ Compensation claims will need to be ready. read more