Technology is often the first thing risk managers turn to when seeking to enhance enterprise risk management (ERM) programs. The appeal of leaving behind a jumble of spreadsheets and manual processes for a single, dedicated ERM workhorse is undeniable. Yet, without the right context to shape the selection process, a new technology solution may not help at all. In fact, it could even make matters worse. … read more
When it comes to the ability to manage risk and losses, risk managers often face the challenges that come with claims data that is spread across multiple systems and spreadsheets. At the same time, they’re being asked to do more with less. In a previous post, we looked at ways an integrated claims management solution—one that includes multiple integration and workflow automation options—can transform claims administration processes. But you don’t have to be a self-administered organization to benefit from claims management functionality in a RMIS. The following features are just a few examples how such a solution can help you consolidate all of your organization’s claims data in a single system, streamline workflow processes, and perform analysis that contributes to more informed decision making and improved claim outcomes. … read more
The use of RMIS technology that has been designed to handle the values collection process can help to reduce the amount of time risk management teams spend gathering data.
For risk professionals, the conclusion of a 2017 risk management survey will likely come as no surprise: “Risk Managers, regardless of experience level, are being asked to do more with less.”
Nearly one-third (31%) of respondents indicate that given “additional time”, they would focus on improving internal processes. “The survey results point to Risk Managers being mired in the day-to-day task of servicing their internal constituents, making it difficult to pivot to the strategic questions being raised by their CFOs.” … read more
2017 was an eventful year in business. From record-setting natural disasters, to high profile announcements on technology choices, to the expansion of self-service technology further into all sectors of business, businesses faced several key challenges this year. We’ve put together a list of trends in 2018 that may emerge from these issues.
Renewed Focus on Disaster Recovery/Continuity
With a record-setting hurricane season and overall losses estimated at over $360B, Munich Re reports that 2017 was the second most expensive year for natural disasters ever recorded. In the US alone, fires ravaged California and the pacific northwest, floods and hurricanes struck the southeast, and no fewer than five major tornado/hail outbreaks occurred, each causing more than $1B in losses. Globally, the past year’s other disasters included typhoons, severe flooding, earthquakes and volcano eruptions. Ernst Rauch, head of Munich Re’s Corporate Climate Center, stated that these patterns were likely to continue. “We have a new normal. 2017 was not an outlier.”
As businesses are faced with operating in environments where large scale natural disasters are increasingly common, expect to see a renewed focus on disaster recovery and business continuity. Rebounding from these events and returning to normal operations will become another factor on which businesses need to compete. One of our clients used Origami Risk to monitor and track the progress of relocations and reopenings after the floodings in Houston, demonstrating an innovative way to utilize RMIS technology to overcome these challenges.
… read more
This is the first part of a three-part series. In upcoming posts, we’ll provide more information that we hope will prove helpful in the RMIS selection process. Part 2 weighs in on additional topics to consider, including who to involve in the process, budgeting, and initiating the process of working with a RMIS vendor. In Part 3, we’ll take a look at what many cite as a major concern or roadblock when considering the move to a RMIS–implementing a new system.
It’s 2018, and the RMIS industry is well into its fifth decade. RMIS vendors continue to develop and refine tools that give users the ability to integrate data from multiple sources, automate workflows, and improve analysis & reporting.
So, who’s still using spreadsheets to collect, analyze, and report on risk, claims, and insurance data? Plenty of people, it turns out.
According to the recently released 2018 RMIS Report, 26.8% of RMIS Report User Survey respondents indicated that they do not use a RMIS. Asked to specify the primary reason for not doing so, 23% cited the use of spreadsheets. Assuming the likelihood of at least some “non-RMIS users” opting out of responding to a RMIS survey altogether, it’s safe to assume that the actual number is probably even higher.
For some smaller organizations, using spreadsheets instead of a RMIS may still make sense. Perhaps the process of pulling together data and calculating a business’s total cost or risk is straightforward and easily accomplished. Maybe the annual volume of claims or the number of properties for which exposure values must be collected is small enough that investment in a RMIS isn’t warranted.
… read more