Insurance carriers that rely on multiple-vendor application stacks to manage core functions such as policy management, billing, and claims administration may be placing limits on the strategic advantage IT departments can offer. As the number of supported vendors increases, more IT resources are forced to focus on managing application stacks rather than identifying and developing competitive technological advantages.
An Ivanti survey analyzed in The CIO’s Conundrum: Can IT Move From ‘Keep the Lights On’ to Creative Thinking? underscores the tension between maintenance and innovation. “In this survey, what became crystal clear was the counterbalancing of maintaining essential IT services with the desire to be bold and to act as a creativity dynamo.” Matthew Smith, President, Demand Generation at IDG Communications, notes that the survey results indicate that organizations “need to liberate their CIOs to think ahead of the curve rather than obsess over day-to-day operations. But today IT is all too often still regarded as a support function or information leaders are too stretched to drive competitive differentiation.”
Sandra Gittlen writes in Whittle down application sprawl, “out-of-control application stacks can jack up costs, introduce vulnerabilities, add to infrastructure complexity, jeopardize licensing and waste staffing resources.” This pulls resources toward the maintenance side of the spectrum and away from the strategic side. Glitten concludes, “IT’s value is not in supporting technology, but in understanding the business and using technology to achieve business goals.”
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Data Breach Today offers predictions in What’s Ahead for Health Data Privacy, Security in 2019? While the article focuses primarily on health data, a few key trends apply more broadly and are likely to resonate with all types of organizations.
Prediction: Disruption from regulatory changes is likely
Rebecca Herold, author of 19 books on information security and CEO of The Privacy Professor consultancy, begins the list of predictions by examining the potential for agency updates to HIPAA. “Based on continued pressure from local, state and federal government agencies, law enforcement, researchers and others to ease the sharing of patient and mental health data by removing the need to obtain patient consent, I expect to see OCR issue proposed HIPAA updates,” she notes.
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While the work of planning and budgeting, analyzing requirements, and researching vendors are of critical importance, system demonstrations mark a significant milestone in the selection and purchase of RMIS software. As “Best Practices: How to Evaluate Software Demonstrations” points out, RMIS demos are “where you see the systems in action and learn what they can really do for you.”
Remember that this is your demo
Knowing what to expect as you enter this phase of the buying process ensures that you’ll get the most out of your RMIS demos. Each demo needs to show how proposed solutions can work to fix the specific challenges your organization faces both now and in the future. Be sure to find out not only what the system offers today, but also the rate of innovation, as well as your ability to take advantage of new functionality as it becomes available. How often are new features introduced? Are upgrades required to gain access? Do they cost extra?
Here are ways you can prepare for a RMIS demo that will help you assess how well both system and service will meet your risk management objectives, both now and in the years to come. … read more