Tag: NPS

If they’re all so great, then what’s the difference? Getting to the bottom of promises about expert levels of RMIS service

When it comes to describing the expertise of their employees, there’s very little difference in the way RMIS vendors present themselves. A quick review of provider websites proves it.

“…we strive to have the best talent in the industry on our team.”

“…an ideal blend of business knowledge and technology expertise.”

“…among the most experienced in the industry.”

“…unrivaled industry and technical knowledge…”

If every provider is equal in terms of service expertise, what explains results like these?

 

(Customer experience and NPS source: 2018 RMIS Report)

Are our competitors stretching the truth when claiming to have the most talented, experienced, and/or knowledgeable support team? Not exactly.

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TPA Best Practices #3: Selecting technology partners

The Importance of Technology Partners

Choosing a technology partner is increasingly becoming a more critical strategic decision for TPAs. In Accenture’s Technology Vision for Insurance 2017, 76% of respondents agree that “competitive advantage will not be determined by their organization alone, but by the strength of the partners and ecosystems they choose.” Identifying technology solutions that support the company mission and differentiate your organization from the competition is an important part of developing an effective business strategy. read more