Category: Healthcare

Making “Remote” Risk and Insurance Technology Implementations Work

Over recent months, as a result of the COVID-19 pandemic, an estimated 50% of U.S.-based workers have been participants in a grand remote-work experiment. As Katherine Guyot and Isabel V. Sawhill point out in an article published by Brookings, Telecommuting will likely continue long after the pandemic, while the rapid switch to remote work has been driven by necessity, “COVID-19 may permanently change the way many of us work.”

Understandably, one of the most common questions we at Origami Risk have been answering during this period is related to what this change has meant—and what it might mean—for a complex, weeks-long project such as the implementation of a Risk Management Information System (RMIS), GRC technology, or insurance core system.

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Part Two: Location-Based Data in Crisis Response

In the second of a two-part series, we dive into what exactly location-based data can unlock, the reality that coronavirus may be here to stay, and what organizations can do if a data-overhaul is not an immediate, or near term, possibility.

Last week, in part one, we examined the critical role that location-based data plays in an organization’s response, planning, and reaction to crisis situations. One of the ramifications of the COVID-19 pandemic being that it is a location-by-location challenge, specific geographical information can be key in navigating the patchwork of the United States’ federal response to the outbreak.

This is the dark side of federalism: it encourages a patchwork response to epidemics. States and localities may decide to implement aggressive disease-mitigation measures, but need not do so. The defining feature of the U.S. response to Covid-19 therefore continues to be localized action against a threat that lost its local character weeks ago.—The New England Journal of Medicine

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Part One: Location-Based Data in Crisis Response

In the first of a two-part series, we examine the critical role that location-based data plays in an organization’s crisis response efforts and how compounding crises lead to an even more immediate need.

While initial outbreaks of COVID-19 hit densely-populated, urban areas of the United States the hardest, the coronavirus is now beginning to surge across less populated parts of America.

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Issue Management: What Happens When Everything Starts Going Wrong?

The economy is reopening whether organizations are prepared or not. What does restarting business operations look like in a world reeling from a pandemic outbreak and the problems that come with it?

A staggering 40% of businesses fail to reopen following a disaster and another 25% fail within one year following a disaster, according to a report published by Federal Emergency Management Agency (FEMA). Even organizations that survive disasters can remain fragile, experiencing disruption for years to come. While FEMA’s statistics were built upon “normal” disruptions—hurricanes, tornadoes, floods—we can see how impactful contained disasters are to businesses, leaving the world to wonder what impact the coronavirus outbreak will have on the global economy.

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The True Challenge of COVID-19 Solutions in Healthcare: Q&A with Bill Schwacke & Jaime Henry

While a world-wide trend in developing resources and solutions for coronavirus has proved fruitful, the healthcare industry is inundated with massive day-to-day challenges, leaving little-to-no room for implementation.

The healthcare industry is undoubtedly at the forefront of the global battle against COVID-19. However, the overwhelming nature of the pandemic on health organizations has become apparent, and from it, a realization that tools and solutions that were once viewed as a luxury are now a necessity for preparedness.

Origami’s Bill Schwacke, Senior Sales Executive, and Jaime Henry, Senior Market Strategy Lead – Healthcare, discuss making sense of the overabundance of resources, how solutions like Origami Risk’s stand to solve organizations’ many coronavirus challenges, and why implementation mid-pandemic might not be an option, but preparing for the future is.

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How Companies Can Support Their Employees (and Clients) During COVID-19

Globally, we are seeing companies being pushed into having a remote workforce, whether they are ready for it or not, especially as more US states and countries issue shelter-in-place orders to slow the spread of COVID-19. While shifting to a remote workforce may seem like an impossible feat, there are steps you can begin taking now to help your employees transition, and by extension, improve the experience of your clients. Since our inception, Origami Risk has valued its remote capabilities and the talented team we’ve been able to curate because of it.

Whether you are a work-from-home veteran or not, we’re all facing unique challenges in this new environment—from learning to work alongside your spouse and kids, to dealing with the challenges of conferencing technology—there is always a learning curve when transitioning from office to home. As a company of “remote work gurus,” we’d like to help make that learning curve a little shorter by sharing what helps Origami’s dispersed team efficiently work from home, all while servicing clients without interruption.

Have Readily Available Resources and Training

Some employees have fully equipped home offices, while others may have difficulty adjusting to their new work environment for a number of reasons. From a lack of technological savvy, difficulty working without a second monitor, or simply the social adjustment that comes with telecommuting, there are a number of obstacles that can work against an organization that’s suddenly forced to shift to a fully-remote workforce. First and foremost, it’s important to check in with employees to make sure they’re equipped with the tools and resources needed to effectively work and service their clients.

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Three trends from the 2020 Origami Risk User Conference

Origami Risk users gathered in San Antonio from January 12-16 for our 2020 User Conference. The fifth such event hosted by Origami, this iteration of the conference was the largest to date, with more than 500 people representing organizations from across the risk and insurance industry in attendance.

Collaborative, hands-on learning opportunities led by members of the Origami service team ranged from “boot camps”—introductions to the system for newer users—to instruction on setting up dashboards and reports to more advanced topics such as system administration. Attendees also had the opportunity to meet with an Origami expert for one-on-one sessions for a closer look at specific features or areas of the system they wanted to know more about.

Client co-presenters led sessions covering a wide range of topics including GRC, underwriting, safety, audits, and claims administration, to name just a few. As in previous years, the delivery of actual use cases and the opportunity for those attending sessions to ask questions about the ways in which Origami Risk is being used to address “real world” challenges provided a unique opportunity for peer-to-peer learning. read more

Create a High-Reliability Hospital with Healthcare Risk Management Software

Hospitals and healthcare systems looking to prioritize patient and employee safety often phrase their initiative as a way to reduce adverse events. The word “reduce” implies that the number of adverse events can be lowered but not eliminated entirely. It implies that some adverse events are simply unavoidable.

But what if organizations changed their mindset? What if the end goal was, in fact, to eliminate adverse events? A hospital without patient safety events may seem like an impossibility, but as more and more organizations are learning, zero harm doesn’t have to be a miracle scenario.

“Many hospitals are embracing the values of high-reliability organizations and occupations like air traffic control towers, nuclear power plants, wildlife fire fighters and astronauts,” states the article 5 Traits of High Reliability Organizations: How to Hardwire Each in Your Organization. “The paradigm works remarkably well in the promotion of patient safety and efficient healthcare delivery.”

High reliability organizations are organizations that operate in complex, high-hazard domains for extended periods without serious accidents or catastrophic failures…High reliability organizations cultivate resilience by relentlessly prioritizing safety over other performance pressures. – Patient Safety Network’s Patient Safety Primer

Where to Start

According to Anne Marie Benedicto, vice president of the Joint Commission Center for Transformation Healthcare, although hospital and healthcare staff may desire to become a high-reliability organization, they often don’t know how to begin. “Transforming to high reliability is a multiyear process,” she said in a Q&A with Becker’s Hospital Review. “And it is probably the biggest change initiative any healthcare organization can undertake right now.”

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4 Areas of Focus for Improving the Patient Experience

In an age where customer experience reigns supreme, the healthcare industry is beginning to view processes and outcomes through a similar lens. Hospitals and healthcare systems are businesses. Patients are customers. And customers must have a positive experience in order to continue using the services of a business. Patient experience is a term often applied broadly to initiatives such as reducing hospital stay length and readmission rates, cutting down incidences of patient safety events, and ensuring patients feel seen and heard.

In an effort to get a hold of this new way of thinking, hospitals are adding patient experience leaders to their staff and also considering the myriad sources that impact the patient experience. Risk managers and patient safety professionals have a unique opportunity to champion patient experience efforts for their organizations. Here are four areas of focus for improving the patient experience with the help of risk management best practices.

1. Get the whole organization involved and invested

With a far-reaching goal like improving patient experience, healthcare organizations will see greater success when they establish a targeted strategy and communicate that strategy clearly across all departments. In many cases, it may make sense to establish an enterprise risk management (ERM) program to make headway. As mentioned in GRC: Where to start? Productive healthcare ERM tools, “Healthcare ERM establishes a standardized framework for identifying risk across an organization, encourages cross-departmental collaboration, and shifts hospitals from a reactive clinical risk program to a proactive holistic risk management program.”

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The many layers of risk management in healthcare

Risk management in healthcare consists of many layers

Risk management in healthcare has especially high stakes. In addition to risks related to operations, finances, and reputation, healthcare organizations must consider those that can be a matter of life or death. Hospitals and health systems work tirelessly to ensure the health and safety of their patients. The right healthcare risk management software will help them achieve that goal.

No matter what an organization hopes to improve—from claims management to incident reporting to clinical rounding—an integrated healthcare risk management information system (RMIS) offers the right solutions for improving patient well-being and finding organization-wide success. Read more about the many aspects of risk management in healthcare.

  • Patient Safety & Quality
  • Claims & Insurance
  • Healthcare Enterprise Risk Management (ERM)

Patient Safety & Quality

Medical error is the third-leading cause of death in the United States. This includes process errors, planning errors, and failures to act. With the right reporting and workflow tools, integrated healthcare risk management software eliminates human error and allows clinicians to work in lockstep to provide better patient care.

Incident Reporting

To effectively address adverse events and near misses, hospital risk managers need an informed understanding of what constitutes such incidents. This starts with having the technology to efficiently report them. Integrated data tools—such as data surveillance, patient safety event reporting, and enterprise-wide near miss/unsafe condition reporting—that contain simplified forms with clear instructions make data collection efficient and straightforward.

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